Shipping rates

Special Gifts Online use the Royal Mail as our standard shipping provider.

We offer various options for postage to make sure we cater for all of our customers.

We send all of our items out in plain packaging, but do include a senders address on the back of the package. 

If your item is being sent internationally there will be a customs label with an item description which we try to keep as generic as possible.

We send all of our items gift wrapped as standard.

We do offer a special gift wrap service with a card and colours of your choice, but ask that you email before checking out the item you are interested in as gift wrapping and postage may cost more than the advertised price for our normal postage costs.

 

Our delivery options: 

 

UK delivery: 

 

UK standard - 0.99 kg and under FREE DELIVERY, 1 kg and over £5.95 


UK tracked and signed - 0.99 kg and under £4.95, 1 kg and over £6.95 

 

International delivery options: 

 

 

Europe delivery: 

 

Europe non tracked - 0.99 kg and under £4.95, 1 kg and over £8.05 


Europe tracked and signed for - 0.99 kg and under £9.70, 1 kg and over £14.05 

 

Australia and New Zealand: 

 

Australia and New Zealand non tracked - 0.99 kg and under £5.45, 1 kg and over £13.60 


Australia and New Zealand tracked and signed - 0.99 kg and under £11.20, 1 kg and over £18.60 

 

Rest of the World: 

 

Rest of world non tracked - 0.99 kg and under £5.00, 1 kg and over £8.05 


Rest of world tracked and signed - 0.99 kg and under £9.75, 1 kg and over £14.05 

 

General postage notes:

 

We have tracked and non traced options for our postage. Please be aware if you decide to buy Standard non tracked postage then we cannot inform you where your item is and cannot estimate the delivery time. 


If you decide to buy the tracked postage then we will include a tracking number with our delivery confirmation so you can follow the progress of your order. 
 

Delivery:

 
We aim to have your order dispatched and delivered to you within 2 to 5 working days unless there are extreme unforeseen circumstances.  In which case we will always contact you before the 5 working day deadline.  

 

Europe:

 

We aim to dispatch your order within 2 to 3 working days unless there are extreme unforeseen circumstances, in which case we will always contact you before the 3 working day deadline. Once the order has been dispatched it will normally take within 10 days for the item to be delivered to you, but sometimes it can take longer due to Customs or State postal services. We cannot guarantee the delivery date of your order once it has left the UK. If you purchase the tracked postage option you can follow the progress of your order until delivery.  


 

Rest of World:

 

We aim to dispatch your order within 2 to 3 working days unless there are extreme unforeseen circumstances, in which case we will always contact you before the 3 working day deadline. Once the order has been dispatched it will normally take up to 10 days for the item to be delivered to you, but sometimes it can take longer due to Customs or State postal services. We cannot guarantee the delivery date of your order once it has left the UK. If you purchase the tracked postage option you can follow the progress of your order until delivery.  

 

Important note for International postage:

 

Goods and/or services ordered from Special Gifts Online’s website for delivery outside the United Kingdom may be subject to import duties and taxes or handling charges which are levied when the delivery reaches the country of destination. Special Gifts Online does not have any control over these charges and cannot predict their amount. Payment of any such charges, taxes or import duties will be your responsibility and you must comply with the applicable laws and regulations held within the destination country. Please check with your local Customs Office for further information prior to placing your order.  


 

 Additional Information:

 

Delivering to BFPO addresses:


 We will make every effort to deliver your order to any given BFPO address. 
The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world. 
When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based. 
 
Adverse Weather Conditions:


We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.